Terms, Conditions and Privacy Notice ~

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Festival

Please note Ticket Holders, Artists, Traders and volunteers are required to collect a ‘festival wristband’ at the registration point upon entry to the festival and wear it for the duration of the event.

Admission is at Ticket Holders own risk and all persons who enter are responsible for their own safety. The organisers will not be held liable for any loss, injuries, damages or theft to the ticket holder, their property or motor vehicles if the cause is due to negligence of the ticket holder or the actions of other patrons, third parties or force majeure.

The organisers reserve the right to refuse admission in any circumstances and evict any person breaching the terms and conditions of entry, committing a criminal offence or behaving in a disorderly or anti-social way that causes a public nuisance or adverse effect on public safety.

The artist and performer line up and all attractions may be subject to change at any time without notice.

We regret that tickets are non-refundable but in the event that you have lost, destroyed or had your ticket stolen then please contact the festival organiser for advice.

First Aiders will be provided and the organiser accepts no liability for any injury, claim or damages resulting from medical treatment at the event.

Challenge 21 will apply.

As a condition of sale the ticket holder consents to being filmed, photographed and recorded in any medium as part of the audience and/or by any CCTV cameras and recordings made on behalf of the organisers.

All food and drink, including alcohol consumed at the festival, must be purchased from Haselbury Mill. No picnics allowed. Haselbury Mill terms and conditions apply.

Fireworks, Chinese/flying lanterns, drones, flares and the burning of plastics are not permitted. Haselbury Mill terms and conditions apply.

Noise levels will be monitored by Haselbury Mill. Haselbury Mill terms and conditions apply.

 

Dogs

Dogs are welcome in the grounds of Haselbury Mill but, although not banned, are not encouraged in the Tithe Barn. Assistance dogs are allowed in the Tithe Barn festival building. Haselbury Mill terms and conditions apply.

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Camping

Please note that camping must be booked via Haselbury Mill and Haselbury Mill terms and conditions apply.

 

Car Parking

There is plenty of parking at the event. Please park your vehicle as directed by the car park attendants. Haselbury Mill terms and conditions apply.

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Privacy notice ~

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Introduction

This notice sets out how we collect, process and hold your personal data if you visit our event ticket page or otherwise provide personal data to us. We are the data controller of your personal data.

This notice affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at yeoviluke@hotmail.com.

 

Personal data we collect

We collect, process, store and use personal data when you book a ticket to an event including your name, address and email address together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this notice.

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.

You do not need to provide us with any personal data to view our event ticket page. However, we may still collect the information set under the Data we automatically collect section of this notice, and we may still send you marketing communications in accordance with the Marketing Communications section of this notice.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

 

Data we automatically collect

When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this notice and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the services we provide, and for analytical and research purposes.

 

Marketing Communications

Yeovil Ukulele Festival may send you marketing communications regarding future Yeovil Ukulele Festival events but we cannot control marketing communications from third parties.

 

Lawful processing of your personal data

We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this notice.

 

Who do we share your data with ?

We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety.

We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

Where we hold and process your personal data

Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.

 

Cookies

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.

Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.

 

Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored securely. Any payment transactions are encrypted using SSL technology.

Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.

However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

 

Your rights

You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at yeoviluke@hotmail.com.

Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.

If you have any complaints in relation to this notice or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.

Our event ticket shop may contain links to other sites of interest. Once you have used these links to leave our event ticket shop, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this notice. You should exercise caution and look at the privacy notice applicable to the site in question.

 

Retention

If you register with us, we shall retain your personal data until after this and all future Yeovil Ukulele Festival events.

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General

If any provision of this notice is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This notice shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

We may change the terms of this notice from time to time. You are responsible for regularly reviewing this notice so that you are aware of any changes to it. If you continue to use our event ticket shop after the time we state the changes will take effect, you will have accepted the changes.